Welcome to the Infinity Watchfaces Frequently Asked Questions & Troubleshooting page for your Samsung Gear S3, Gear S2, and Fit2 Sports Band!
Your Gear S3, Gear S2 or Gear Fit2 must be connected in order to see watch faces in Galaxy Apps. When you first connect your smartwatch, Gear Manager will install extra software to allow you to see the Gear section of Galaxy Apps.
It has been reported that the Tizen 3.0 Update to the Gear S3 has made some animated watch faces not function properly. The fix is to do a reset of your Gear S3. Make sure to make a backup in the Gear app! Previously purchased watch faces will be in Galaxy Apps, menu on top right, My Apps, Gear tab.
Please be patient as some of our watch faces might take a little longer to install than others. King Chronos, for example, can take a few minutes because it is loading the cool gear animation.
Make sure your watch and gear manager apps are up to date!
Issues with install? This can happen with any Gear S3, Gear S2, or Fit2 watch face and might be a connection issue between your watch and phone. Try turning on and off your Gear S3, Gear S2, or Fit2 and reconnecting to your phone via Bluetooth. Restart your phone as well. Now try installing the watch face again.
If this does not help, we recommend a light reset of the device. This will uninstall your watch faces but you will be able to download and install any purchased faces from Galaxy Apps again. Once you purchase a face with your Samsung account, you don’t have to buy it again.
If this is a billing issue (like charged twice or refund), you must contact Samsung directly through Galaxy Apps (Top right menu, “Help,” then “Contact Us” or “Contact Numbers.” Infinity Watchfaces can help troubleshoot app installs, but we do not have access to personal accounts. Samsung has excellent support and can also walk you through troubleshooting your Gear smartwatches.
The Infinity Watch Face Team