Welcome to the Infinity Watchfaces Frequently Asked Questions & Troubleshooting page for your Samsung Galaxy Watch, Gear S3, Gear S2, Fit2 and Galaxy Themes (NEW!).
Your Gear S3, Gear S2 or Gear Fit2 must be connected in order to see watch faces in Galaxy Apps. When you first connect your smartwatch, Gear Manager will install extra software to allow you to see the Gear section of Galaxy Apps.
Might have to do a light reset of your Galaxy Watch or Gear. Make sure to make a backup in the Gear app! Previously purchased watch faces will be in Galaxy Apps, menu on top right, My Apps, Gear tab.
Please be patient as some of our watch faces might take a little longer to install than others. King Chronos, for example, can take a few minutes because it is loading the cool gear animation.
Make sure your watch and gear manager apps are up to date!
Issues with install? This can happen with any Galaxy Watch, Gear S3, Gear S2, or Fit2 watch face and might be a connection issue between your watch and phone. Try first disconnecting Galaxy Watch, Gear S3, Gear S2, or Fit2, turn it off, then reconnect to your phone via Bluetooth. A restart of your phone might be needed as well. Now try installing the watch face again.
If this does not help, we recommend a light reset of the device. This will uninstall your watch faces but you will be able to download and install any purchased faces from Galaxy Apps again. Once you purchase a face with your Samsung account, you don’t have to buy it again.
If this is a billing issue (like charged twice or refund), you must contact Samsung directly through Galaxy Apps (Top right menu, “Help,” then “Contact Us” or “Contact Numbers.” Infinity Watchfaces can help troubleshoot app installs, but we do not have access to personal accounts. Samsung has excellent support and can also walk you through troubleshooting your Gear smartwatches.
This happens sometimes when a trial runs out, then you purchase the theme. To fix this, go to Galaxy Themes, pull to the top of the first page where it shows your themes, then tap the default theme and apply. Then apply your custom theme by Infinity Watchfaces again. Ta da! Fixed. If you still experience trouble, give us a shout!
You might need to delete the trial then download it again. On the theme page, tap the “Delete” button on the bottom. Then tap download and then apply the theme again. If you still experience trouble, give me a shout!
Did an app like your calendar, dialer, or clock get un-themed after an update? To fix this, go to Galaxy Themes, pull to the top of the first page where it shows your themes, then tap the default theme and apply. Then apply your custom theme by Infinity Watchfaces again and the app should be themed again. Ta da! Fixed. If you still experience trouble, give us a shout!
The Infinity Watch Face Team